Let's Talk - Huston Therese [KSIĄŻKA]

'Relevant stories and actionable frameworks that we can all apply to turn feedback into a personal superpower' Julie Zhuo, bestselling author of The Making of a Manager We all give feedback every day of our working lives. But all too often, a fear of awkward conversations leads us to hold back or say the wrong things. Let's Talk can change that. Dr Therese Huston, a world-leading expert on workplace communication, explains how to deliver feedback effectively and with confidence. She begins with the building blocks of all good feedback: siding with the other person, listening first, stating your good intentions, and working out what kind of critique your team wants most. Next, she describes the six practical tools you need to deliver constructive feedback: from what to say if you meet resistance, to how to ensure unconscious bias doesn't leak into your appraisal. The result is a step-by-step plan to help anyone to improve performance, trust and morale. It will make a once-dreaded task feel natural. 'Mastering how to give good feedback is essential. This book helps you to become a feedback-giving maestro.' Michael Bungay Stanier, bestselling author of The Coaching Habit